Water Service Help: What To Do If Something Seems Wrong
Experiencing an issue with your water service? The guide below can help you identify the problem and determine who to contact.
Leak Inside Your Home
If the leak is inside your home or building, it may be related to internal plumbing.
Plumbing fixtures, pipes, and appliances inside the property are the responsibility of the property owner. If needed, you may wish to contact a licensed plumber for assistance.
Examples include:
• leaking toilets
• dripping faucets
• burst or leaking pipes
• leaking appliances such as dishwashers or washing machines
Learn more about water meters and shut-off valves:
https://innservices.co/customers/residential/water-meters-shut-off-valves
Leak Outside Your Home (On Your Property)
If the leak is outside your home or building but located on your property, it may be related to private plumbing or the water service line.
Water service lines, outdoor plumbing, and irrigation systems on private property are typically the responsibility of the property owner. You may wish to inspect the area or contact a licensed plumber if repairs are required.
Examples may include:
• leaking outdoor taps or hose bibs
• irrigation or sprinkler system leaks
• pooling water along the private water service line
• wet areas in your yard that may indicate a leaking pipe
• leaks in pipes located on private property
Learn more about who is responsible foe what when it comes to leaks here: Water Service Responsibilities | InnServices
Water Coming from the Street or Ground
Water flowing from the street, sidewalk, or ground may indicate a watermain break or municipal leak.
If the water appears to be coming from the road, boulevard, sidewalk, or near a fire hydrant, it may be related to the municipal water system.
You can view any current watermain breaks or planned service interruptions on the InnServices Faults & Interruptions page.
View current service updates:
https://innservices.co/faults-and-interruption
If the issue is not listed, please report it so our team can investigate.
Contact InnServices:
https://innservices.co/contact-us
If you are unsure whether the leak is on private property or related to municipal infrastructure, please contact InnServices and our team will help determine the next steps.
Leaking or Damaged Fire Hydrant
If you notice a leaking or damaged fire hydrant, please report it to InnServices so our team can investigate.
When reporting the issue, please include the nearest address or intersection to help us locate the hydrant.
Contact InnServices:
https://innservices.co/contact-us
Discoloured or Cloudy Water
Water may appear cloudy, yellow, or brown during hydrant flushing or routine water system maintenance.
This is usually temporary and should clear after running cold water for several minutes.
We recommend avoiding laundry or running appliances until the water runs clear to help prevent possible staining.
If the discolouration does not clear after running cold water for several minutes, please contact InnServices so our team can investigate.
Learn more about water quality and system maintenance:
https://innservices.co/learn-and-save/water-quality-service
Frozen Pipes
Frozen pipes can occur during periods of very cold weather and may cause reduced water flow or no water at all.
If you suspect a frozen pipe, slowly warm the affected area and keep taps slightly open to allow water to flow once the pipe begins to thaw.
Learn more about frozen pipes and what to do when they occur:
https://innservices.co/learn-and-save/water-quality-service
If a pipe bursts or you are unable to restore water service, you may wish to contact a licensed plumber.
Low Water Pressure or No Water
Changes in water pressure or a loss of water service can occur for several reasons.
Possible causes include:
• watermain repairs or maintenance in your area
• peak water use times in the neighbourhood
• partially closed water shut-off valves inside the home
• plumbing issues within the home or building
If nearby homes or businesses are also experiencing low pressure or no water, the issue may be related to the municipal water system.
You can check for current service updates on the InnServices Faults & Interruptions page.
View service updates:
https://innservices.co/faults-and-interruptions
Learn more about water pressure and flow:
https://innservices.co/learn-and-save/water-quality-service/water-pressure-flow
Water Meter Concerns
If you believe your water meter reading may be incorrect or the meter appears damaged, start by reviewing the information on our Water Meters & Shut-Off Valves page.
Water meters measure the amount of water used at your property and are typically located in the basement or mechanical room. The meter is connected to the property’s main shut-off valve, which can be used to stop water flow in the event of a plumbing emergency.
Learn more about water meters and shut-off valves:
https://innservices.co/customers/residential/water-meters-shut-off-valves
If you still need assistance after reviewing this information, please contact InnServices.
High Water Usage or Possible Leak
If your water usage is higher than expected, it may be caused by a leak or increased water use in your home.
Common causes include:
• running or leaking toilets
• irrigation or sprinkler systems
• plumbing leaks
• filling pools or hot tubs
A simple way to check for a possible leak is to ensure no water is being used in your home, then check your water meter. If the meter continues to move, there may be a leak.
Learn how to check for leaks and reduce water use:
https://innservices.co/learn-and-save/water-conservation
When to Contact InnServices
Please contact InnServices if you notice:
• water flowing from the street, sidewalk, or ground
• a leaking or damaged fire hydrant
• a sudden loss of water service affecting your area
• water quality concerns affecting multiple properties