InnServices will only compensate you for your bill in instances where we have advised you to contact a plumber, and the issue arises due to InnServices equipment. There is no compensation if you hired a plumber yourself without contacting InnServices first.

InnServices is dedicated to performing safe work to ensure the utmost quality and reliability of our service. We apologize for any interruptions to your service, as InnServices works to provide clean, safe, sustainable water services to the Town of Innisfil. InnServices will not be liable and does not provide compensation for loss of income, or any inconvenience incurred during an outage or property damage.

In the case of an InnServices employee, if they see that they have caused damage while working on your property, they will notify the homeowner or leave a notice to that effect on your door.

If the notice carries the InnServices logo, we will get in touch with you to resolve the issue.

If the notice does not carry the InnServices logo, it means the work was completed by another company. You must contact them directly for any issues or concerns.

If you suspect an InnServices employee or representative has caused damage to your property without leaving a notice, you may file a claim with us. We recommend you contact your insurance provider first, to help analyze the situation.

Ontario operates under a “no fault” insurance system. If you are involved in a collision between two or more vehicles, you must contact your broker or insurer. This also applies to collisions involving an InnServices vehicle.

Even if InnServices is liable, your insurer is the one who must contact us, as all motorists are directly compensated through their insurance company.

Vehicle collides with any InnServices equipment or system:

If there is damage to your vehicle as a result of a collision with a InnServices equipment, your insurer will contact us, if necessary.

If the problem with the sewer lateral exists on the private property side, then it is the property owner's responsibility to call a licensed plumbing/drain contractor

If the problem with the sewer lateral exists on the public property side, InnServices will make an assessment to determine if any additional remedial work is required. Any work required on the public side will be scheduled and completed by the Town at no cost to the owner.

Watermain breaks or sewer backups can be attributed to causes other than the Town's failure to properly install or maintain its infrastructure. The weather, for example, can have a significant impact. Pressures created by the freeze/thaw cycles during the winter can place significant strain on watermains.