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InnServices provides a number of residential services to our customers as part of our day-to-day safe operations and maintenance of our water and wastewat


Information and resources to help our customers.

Water and Wastewater Rates

The Water and Wastewater Rates By-law (025-24) comes into effect on April 1, 2024.

2024 Service Fees

InnServices provides a number of services to our customers as part of our day-to-day safe operations and maintenance of our water and wastewater facilities

About Your Bill

InnPower provides monthly billing of water and wastewater charges to InnServices customers

Enclosed Space Safety – Homeowner/Occupant Responsibility

As a homeowner/occupant, it is your responsibility to ensure that any space InnServices staff require access to is safe, clean, and free of safety hazards.

Water Infrastructure and Responsibility

Responsibility for costs of maintenance, service and repair of water service lines depends on the location of the line.

Frozen Pipes

Extreme cold weather can lead to frozen pipes in your home. Here is some helpful information on how you can reduce the risk of your pipes freezing.

Water Meters & Shut-Off Valves

Water meters are an important component of the municipal drinking water system.

Discoloured Water

Discoloured water is typically caused by naturally occurring minerals (primarily iron and manganese) in the water.

Connecting to Water and Sewer

Once the water main or sanitary service is in place at the property line and confirmed live by InnServices you will be able to obtain a Town building...

Additional Water or Sewer Connection

For recently severed properties or newly-built homes/ businesses, or for those property owners wishing to connect to the sewer or water system.

Water Treatment & Distribution

The Town of Innisfil is committed to ensuring the supply of safe drinking water to its residents and visitors.

Wastewater Collection & Treatment

Wastewater operations staff take care of the administration, operation, and maintenance of the municipal wastewater treatment plants and collection.

Sewer Back-Up and Emergency

InnServices Wastewater Operations Staff are on call (24 hours a day, 7 days a week) to deal with emergencies such as sewer backups.