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About Us

About Us

InnServices is the Town of Innisfil’s water and wastewater utility company, who

Wastewater Treatment Plant - 1578 St. John's Road
  • Provides clean, safe drinking water to its customers
  • Treats wastewater that is collected from the sewer system
  • Builds new water and sewer infrastructure

InnServices is an award-winning, progressive organization that delivers the highest quality water and wastewater services to Innisfil and other municipalities. A cross-functional and collaborative organization that prides itself on community accountability and ownership, governance, environmental and financial stewardship, and service excellence! InnServices serves over 11,900 households or residences and has over $255 million in infrastructure. InnServices operates facilities 24 hours a day, 365 days a year.

On January 1, 2016, the Town transferred the water and wastewater assets, including two water pollution control plants, one surface water treatment plant, municipal wells and the associated collection and distribution systems to InnServices. Water and wastewater rates continue to be set by Council. InnServices is not privatized, as Council continues to be accountable and responsible for oversight and rate increases. Council is the shareholder with ownership of InnServices.

Key Services 

  • Water Treatment & Supply: Treat and distribute drinking water in a safe, responsible manner in accordance with all legislated requirements. 
  • Wastewater Collection & Treatment: Collect and treat wastewater in a safe, responsible manner in accordance with all legislated requirements. Regulatory: Health-based drinking water standards, testing and compliance. 
  • Compliance: Health-based drinking water, environmental based wastewater standards and compliance, and corporate regulatory compliance 
  • Health and Safety: Development, implementation and management of the corporate health and safety program. 
    Engineering: Planning, design and implementation of capital projects.

Mission

To provide safe, reliable and cost-efficient water & wastewater services, through innovation, that are valued by our communities.

To foster an inclusive, supportive, family-oriented Utility that values our employees & our communities. 

Vision

To be Canada's most innovative water & wastewater utility.

Values

  • Safety
  • Quality & Reliability
  • Innovation & Efficiency
  • Fiscal Prudence
  • Supportive & Respectful Culture
  • Community Leadership & Presence