Welcome to InnServices
We're here to support you! Whether you're moving into a new home or planning a new connection, our goal is to make water and wastewater services easy to understand and simple to set up. This page will guide you through everything you need to get started.
Your Local Water & Wastewater Utility
InnServices provides safe, reliable water and wastewater services to the communities of Innisfil and South Barrie. Our team works every day to deliver clean drinking water, maintain infrastructure, and protect our local environment.
Getting Started with Service
The steps to start water and wastewater service depend on your situation.
Moving into an Existing Home
If your home is already connected to municipal water and sewer: Water and wastewater services are set up automatically when you open or transfer your InnPower account. Start, stop, or transfer service through InnPower New Customer | InnPower. You do not need to apply separately for water service.
Building a New Home or Adding a New Service
If your property requires a new water or wastewater connection, you must complete a service connection application and follow the construction and inspection process. Learn how to connect water and sewer services Water & Sewer Service Connections | InnServices.
Moving or Closing an Account
If you're moving out or transferring service, updates must be completed through InnPower to ensure your water and wastewater billing is accurate. Water and wastewater services are billed through your InnPower account. Once your electricity service is set up, your water service will be included automatically for eligible properties.
Billing & Payment Information
Water and wastewater charges are included on a separate line on your InnPower bill.
How It Works
Your bill is based on how much water your household uses, along with applicable wastewater charges.Common factors that can affect your bill include:
- Household water use
- Seasonal usage (e.g. outdoor watering)
- Leaks or continuous water flow
- Number of occupants
Payment Options
Water and wastewater charges can be paid using the same options available for your Inn Power account.
- Pre-authorized payments (PAD)
- Online or telephone banking
- Credit card payments
- In-person or bank payments
What to Expect
- Your first bill may take several weeks to arrive after starting service
- Higher-than-usual bills are often related to increased usage or leaks
- Monitoring your usage can help identify changes early
Know Who to Contact
Not all water-related issues are handled the same way.
- No water or low pressure, Contact InnServices
- Sewer backup, Contact InnServices immediately
- Plumbing issues inside your home, Contact a licensed plumber
- Billing or account questions, Contact Inn Power
- Water emergencies during holidays, evenings & weekends, Contact South Simcoe Police
Your Responsibilities
Water and sewer systems are shared between InnServices and the property owner. InnServices maintains infrastructure on the municipal side, up to the property line, while property owners are responsible for plumbing and service lines on private property, including inside the home.
Understanding Your Services
Drinking Water
InnServices treats and delivers safe, clean drinking water to homes and businesses across our community. Water is sourced, treated, and tested to meet strict provincial standards before being distributed through the municipal system. Learn how drinking water is treated and delivered.
Wastewater
Wastewater from homes and businesses is collected through the sewer system and transported to treatment facilities, where it is treated before being safely returned to the environment. This process helps protect public health and local waterways. Learn how wastewater is collected and treated.
