Disconnecting or Reconnecting Water Service
Water service may need to be temporarily shut off for plumbing repairs, seasonal properties, or demolition projects.
Disconnects and reconnects must be scheduled through InnServices.
Common Reasons for a Disconnect
Repairs or Leaks
Temporary shut-offs may be requested when plumbing work needs to be completed inside the property.
• Usually turned off and back on the same day
• No charge
• Homeowner or plumber must be onsite
Seasonal Properties
Seasonal properties may request a temporary disconnect when the property will not be used for an extended period.
• Fee: $168
• Reconnect required when service resumes
• Someone must be onsite
Demolition
Water service must be disconnected before demolition.
• Water and sewer services must both be disconnected
• Utilities must sign off before demolition can proceed
• Final meter reading is taken
How to Request a Disconnect or Reconnect
Contact our customer service team and provide:
- Property address or account number
- Reason for the request
- Requested date and time
We request 48 hours' notice whenever possible.
Emergency situations such as active leaks will be addressed as soon as possible.
What to Expect
- A person must be onsite during the appointment
- Water is turned off at the curb stop outside the property
- The homeowner or plumber must confirm the water is off inside the building
- A water meter reading is taken during disconnect appointments
Billing Information
Temporary disconnects do not stop billing.
Billing only stops if the water meter is removed, such as during demolition.
Additional Information
Service Fees
View applicable fees for water and wastewater services.
Contact InnPower Customer Service
To schedule a disconnect or reconnect, please contact InnPower Customer Service on behalf of InnServices.