About Your Bill 

Water and Sewer Charges

InnPower provides monthly billing of water and wastewater charges to InnServices customers. Since August 2012, you have been invoiced for these services on your electric bill, from InnPower. The water and wastewater charges are shown on a separate line. All bills received from InnPower are payable to InnPower

Understanding Your Bill

To help customers understand their monthly bill, we have put together a graphic explaining the various components of the utility bill. Please visit Understanding Your Bill to learn more.

Benefits of Monthly InnPower Billing

The change in frequency of billing to monthly will provide customers with the ability to:

• budget and manage their financial affairs,
• detect leaks or other problems in their water services sooner and;
• eliminate the need for an extra cheque, automatic debit or in-person visit to pay for your water/wastewater services.

Visit InnPower’s Customer Self-Serve Portal for pre-authorized payment plan forms and more.

Your Water Consumption

Interested in finding out your water consumption? Sign up to access your account online with InnPower.

Account in Arrears?

Water/wastewater arrears will be transferred to the property tax account for the service address, as the Municipal Act allows.

Questions?

Please contact InnPower Customer Service for any questions regarding your Water/Wastewater Billing.

• Phone: 705-431-4321
• Email: cs@innpower.ca