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Sewer Back-Up and Emergency

InnServices Wastewater Operations Staff are on call (24 hours a day, 7 days a week) to deal with emergencies such as sewer backups.

Sewer Back-Up and Emergency

Who Do I Call For Help If My Sewer Is Backing-Up?

If your sewer backs up, there are two calls you should make as quickly as possible:

  • Your home insurance provider
  • InnServices at at 705-436-3710 (8:30 a.m. to 4:30 p.m. Monday to Friday) or 705-436-2141 (holidays, evenings and weekends)

You may need a licensed plumbing/drain contractor. Once the InnServices operators have arrived, the property owner will be required to sign a Sewer Servicing Agreement before starting any work.

Who May Be Responsible for The Repairs?

If the problem with the sewer lateral exists on the private property side, then it is the property owners’ responsibility to call a licensed plumbing/drain contractor to perform any additional maintenance or rehabilitation work to address the cause of the blockage.

If there is a deficiency with the sewer lateral, and it is determined that the backup was caused by grease or materials such as diapers, paper towels or feminine hygiene products, the property owner will be responsible for having it removed.

If the problem with the lateral exists on the public property side, the Town of Innisfil will make an assessment to determine if any additional remedial work is required. Any work required on the public side will be scheduled and completed by the Town of Innisfil at no cost to the owner.

How Can I Help Prevent a Sewer Backup:
  • Do not dispose of paper towels, diapers and feminine hygiene products in your residential sewer line. These products do not deteriorate quickly like bathroom tissue and should be disposed of in your garbage bin.
  • Avoid pouring cooking oil and grease down the sewer drain. There is a common misconception that it is okay to wash grease down the drain with hot water. In fact, the hot water will help to carry the grease down the drain, but quickly cools off as it flows into the sewer drain. As it cools, it can solidify and clog the drain resulting in a sewer backup.
  • Review your residential insurance policy or contact your agent to determine if your policy covers damages due to sewer backups and/or water damage. In many cases this additional coverage can be purchased at a minimal cost to cover your home in the event of a sewer back up incident.

Please Note The Following Information From Enbridge Gas:

“Before clearing a blocked sewer service line outside a house or building call Ontario One Call at 1-800-400-2255. It is extremely important that you make sure no natural gas line intersects the sewer line before attempting to clear it. Using rotating or water jetting equipment to clear a blocked sewer line can damage a natural gas line and cause a serious gas leak. Ontario One Call offers free Natural Gas Sewer Safety Inspections on behalf of Enbridge. Inspections are offered throughout the Enbridge Gas Distribution service area, even if you are not a natural gas customer.”